Privacy Policy

1. Information Controller

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account or book classes, we collect:

• Contact Information: Name, email address, phone number
• Account Information: Password (encrypted), account preferences
• Family Information: Names, ages, and gender of family members attending classes
• Booking Information: Class bookings, attendance records, payment information
• Communication: Messages sent to us, support requests

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on site
• Technical Data: IP address, browser type, device information
• Cookies: See our Cookie Policy below

3. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on:

• Consent: When you agree to receive marketing communications
• Contract Performance: To provide fitness classes and manage bookings
• Legitimate Interest: To improve our services and communicate about classes
• Legal Obligation: To comply with tax and business regulations

4. How We Use Your Information

4.1 Primary Purposes

• Create and manage your account
• Process class bookings and payments
• Send booking confirmations and class updates
• Manage family member profiles and class attendance
• Provide customer support

4.2 Secondary Purposes (with your consent)

• Send marketing communications about new classes and offers
• Conduct surveys and gather feedback
• Analyze usage patterns to improve our services

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share information with:

5.1 Service Providers

• Email service providers (for sending notifications)
• Payment processors (for handling transactions)
• Cloud hosting providers (for secure data storage)

5.2 Legal Requirements

We may disclose information when required by South African law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure safety of our users and public

6. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Correction: Request corrections to inaccurate information
• Right to Deletion: Request deletion of your personal information
• Right to Object: Object to processing for marketing purposes
• Right to Restrict: Request limitation of processing
• Right to Data Portability: Receive your data in a portable format
• Right to Withdraw Consent: Withdraw consent for voluntary processing

7. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security updates and monitoring
• Access controls and staff training
• Secure hosting with reputable providers

8. Data Retention

We retain your personal information for:

• Account Information: Until you close your account plus 7 years for tax purposes
• Booking Records: 7 years for business and tax purposes
• Marketing Communications: Until you unsubscribe
• Website Analytics: 26 months maximum

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login status and preferences
• Analyze website usage and performance
• Provide personalized experience

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those sites. Please review their privacy policies before providing any information.

11. Children's Privacy

We welcome families with children to our fitness classes. When minors participate:

• Parents/guardians must provide consent for data processing
• We collect only necessary information (name, age, emergency contact)
• Parents can request access, correction, or deletion of their child's information

12. International Data Transfers

Your personal information is primarily stored and processed in South Africa. If we transfer data internationally, we ensure adequate protection through appropriate safeguards.

13. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date below

14. Contact Us